Privacy Policy

Last Updated: July 21, 2026

1. Introduction

Valle Vista Water Damage Pros ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website waterdamagerestorationvallevista.com (the "Site") or use our water damage restoration services.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site.

2. Information We Collect

Information You Provide Directly

When you contact us through our website, call us, or request a free estimate, we may collect:

• Contact information: Name, phone number, email address, and property address
• Service details: Description of your water damage situation, photos you submit, and scheduling preferences
• Insurance information: Policy number, carrier name, and claim details (when you authorize us to work with your insurer)

Information Collected Automatically

When you visit our Site, we automatically collect certain information through cookies and similar technologies:

• Device and browser information: IP address, browser type, operating system, and device identifiers
• Usage data: Pages visited, time spent on pages, referring URLs, and click patterns
• Location data: General geographic location based on your IP address

Google Analytics (GA4)

We use Google Analytics 4 (GA4) to analyze website traffic and usage patterns. GA4 collects data using cookies and similar technologies. Google may use this data in accordance with its own privacy policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide water damage restoration services
• To process and coordinate insurance claims on your behalf
• To schedule appointments and dispatch our emergency response team
• To send service-related communications (appointment confirmations, follow-ups)
• To improve our website, services, and customer experience
• To comply with legal obligations and protect our rights

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Insurance companies: When you authorize us to file or coordinate a claim on your behalf
• Service providers: With trusted third parties who assist us in operating our website (e.g., hosting, analytics), subject to confidentiality agreements
• Legal requirements: When required by law, court order, or governmental regulation
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking Technologies

Our Site uses cookies — small text files stored on your device — to improve functionality and analyze usage. The types of cookies we use include:

• Essential cookies: Required for basic site functionality
• Analytics cookies: Used by Google Analytics (GA4) to understand how visitors interact with our Site

You can control cookie settings through your browser. Note that disabling cookies may affect site functionality.

6. Your Privacy Rights

California Residents (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the right to:

• Know what personal information we collect and how it is used
• Delete personal information we have collected (with certain exceptions)
• Opt out of the sale or sharing of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us using the information provided below.

Do Not Track

Our Site does not currently respond to "Do Not Track" browser signals. However, you can opt out of Google Analytics tracking as described above.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for up to 7 years for warranty and insurance purposes.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact us: